I always try to not let the bad customer win or to cause me to react badly. However every now and then I slip and I be rude or a bitch and I don’t like it but sometimes it just happens!
Tonight it happened.
This table of 15 people came in for dinner. First they were annoying because they were complaining that they couldn’t order at the bar or pay for their drinks as they go. I explained nicely that due to licence restrictions we don’t offer these services. I should mention that I don’t work in a bar or a tavern and that ‘pay as you go’ and serparate billing is not something that is offered by ANY of the major restaurants in town. More about my hatred for people who demand separate billing in another entry later.
The thing that set me off with this table came later though. You may remember me talking about my dislike for people taking the wrong things in this entry, it drives me insane! Tonight a girl on the big table ordered ‘grilled snapper on a warm medditeranean salad with gourmet potatoes’ she asked for it ‘without potatoes’. Ok fine. Another lady on the table ordered ‘cajun king snapper with chips, salad and garlic sauce’. Apart from having fish these two meals are totally different and any idiot would realise if they ordered one and got the other that a mistake had been made. Anyway, Todd takes out the meals and says “cajun kind snapper’ and guess who takes the effing meal?? THE FIRST CHICK, YEAH THE ONE WHO DIDN’T WANT POTATO. She took the dish that had chips (made from potato hello!) and garlic sauce despite the fact that what she ordered had neither of these. Taryn (who took the original order) walk by and realised this and said to the girl “oh you seem to have taken the wrong meal, you wanted no potatoes didn’t you?” girl says yes. Taryn comes upto the pass where I am and where the last meal for the table, the fish that the girl SHOULD have taken is waiting to be taken out. Taz says “hey, the girl who’s meal this is took the cajun snapper instead and started eating it. What do I do? I told her it wasn’t hers now this lady is the last one waiting for her meal and this girl is eating it?”. I look at the table “ehh I’ll go take this out and see what happens”
I go out to the table “ok I’ve got one snapper special?” the ONLY LADY LEFT says “oh I had snapper but it was cajun with garlic sauce”. I look at the girl with the wrong food “oh did you take the wrong meal, this one is yours that one has garlic sauce on it and chips…didn’t you want no potato??” she looks at me “oh he didn’t say it had garlic sauce yeah I didn’t want potato” I say “ummm ok but that isn’t your meal it is the other ladies; this is yours…”
*INSERT BLANK STARE HERE FOLLOWED BY SILENCE*
I realise that she isn’t going to admit she fucked up so I say to the other lady, “I’m sorry she has taken the wrong meal (bad waitress! bad waitress!) do you want to take this one or would you like me to ask the kitchen to make you your order again? It will take another few miutes for them to do it?” the lady wants her proper meal which is fair enough, this isn’t her fault it’s the stupid girls fault. I go back and get the chefs to make her meal again and take it out to her about 6 minutes later but I do not apologise as it wasn’t our fault.
Later they complain about me. Yeah I guess I was a bit rude but well…if that was me, and some idiot on my table had taken and started eating my meal I would be pissed off at them not at the waitstaff. Seriously, what kind of idiot can’t tell the difference between mediteranean salad and chips and garlice sauce?? If it were up to me I would have made them pay for all three meals. The two they actually ended up eating and the perfectly good meal that I had to throw in the bin. However Todd being the diplomat that he is gave them a small discount for the “mix up” the mix up that was their own goddamn fault.
Bad waitress?? Yes but bad customer too.
Love Carrie xoxo xxxx
P.s. After all that the girl barely ate any of her meal anyway. ANNOYING
